Jobs & scheduling

The right engineer, at the right time, with the right ticket.

Callouts become jobs in one click. Plan the week by drag and drop, or let the AI Scheduler suggest an accredited engineer for every unassigned job, and explain exactly why.

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Callouts → jobsAI SchedulerWeekly schedulerRoute plannerJob trackingTemplates
yourcompany.fireflow.revxpress.co.uk/scheduler
FireFlow weekly scheduler with each engineer's jobs across the week

Callouts → jobs

A fault comes in. A job goes out.

Callouts arrive from the office or straight from the customer portal. Open one and the Create job panel is already filled in. Hover the numbers to see how.

  1. 1
    Priority carried overWhatever the caller reported becomes the job's priority.
  2. 2
    Site picked for youFireFlow pre-selects the site when it can, and links the active contract so its SLA is tracked.
  3. 3
    "Suggest for me"Leave the engineer blank and you land in the AI Scheduler with just this job selected.
  4. 4
    One click to createOr pick an engineer and time yourself. FireFlow refuses anyone without the BAFE or NSI qualification the job needs.
  5. 5
    Status looks after itselfThe callout shows Dispatched with its job number, then Resolved when the engineer completes the jobsheet.
Callout 'Fire door holder not releasing' with the Create job panel

AI Scheduler

Every unassigned job, matched in seconds.

The AI Scheduler looks at every job waiting for an engineer and suggests the best person and slot. It weighs accreditation, free capacity, travel from that day's other jobs, priority and the contract's SLA.

  1. 1
    You stay in controlUntick anything you don't want. Nothing is booked until you press Apply.
  2. 2
    At-a-glance summaryJobs waiting, how many can be placed, engineers considered and average confidence.
  3. 3
    The job and what it needsPriority, BAFE or NSI requirement, site and duration.
  4. 4
    Plain-English reasonsQualified for the work, already nearby that day, free hours, within SLA.
  5. 5
    Confidence scoreHow strong the match is, so you know which to check.
  6. 6
    Who else was consideredHandy when you know something the system doesn't.
AI Scheduler suggestions with reasons and confidence scores

Try it

Pick a job and see the reasoning.

Real suggestions from FireFlow's demo workspace.

Suggested engineer
Also considered:
Booked. The engineer sees it in My Jobs.

Weekly scheduler

The whole team's week on one board.

See every engineer's week side by side, with their BAFE and NSI badges beside their name. Drag a job onto an engineer and time slot to book it. Qualifications are checked automatically.

  • Booked hours against capacity for the week
  • Completed, scheduled and in-progress jobs colour-coded
  • One click to the AI Scheduler or Route Planner
  • On a tablet, open the job and set the engineer and time there
Weekly scheduler board by engineer

Route Planner

Less driving, more jobs done.

Pick an engineer and a day, and the Route Planner reorders their visits for the shortest drive, starting and ending at home base. Visits already started or completed stay where they are.

  • Current route against optimised route
  • Map of the day with the new visit order
  • Apply the new order with one click
An engineer's day (illustration)
Base 1 2 3 4 Quarterly serviceCalloutLighting testCCTV check

Job tracking

Every job tells its own story.

Service visits, installations, reactive callouts and remedials all follow the same clear path, from logged to invoiced.

  1. 1
    Where it's up toLogged, scheduled, travelling, on site, completed, invoiced.
  2. 2
    Real timestampsWhen the engineer left, arrived and finished.
  3. 3
    Who did itThe assigned engineer and the slot they were booked for.
  4. 4
    Who gets the billWorked out from the contract, site and customer.
  5. 5
    Compliance checklistBAFE or NSI items, ticked off on site.
  6. 6
    Straight to invoiceOne click once the work is done.
A completed reactive callout job with its full timeline

Job templates

Your standard jobs, ready in one click.

Quarterly fire alarm service, 6-monthly emergency lighting test, annual extinguisher service, intruder maintenance visit. Save each with its duration, price, frequency and engineer checklist, then create a pre-filled job from it.

  • BAFE and NSI requirements set on the template
  • Engineer checklist travels with the job
  • Jobs list with Open, Unassigned, Scheduled, On site and On hold views, as a list or board
Job templates with engineer checklists

Also in scheduling

The details that save the office time.

Accreditation checks

Jobs can require BAFE or NSI. Only qualified engineers can be booked on them.

SLA tracking

Contract response times follow the job, and arrival is recorded against them.

Unassigned badge

The menu shows how many jobs are waiting for an engineer, so nothing sits unnoticed.

Search everything

Press ⌘K to jump to any customer, job or invoice.

Site details on hand

Contacts, systems on site and a Google Maps link on every job.

Parts on order

Purchase orders raised for a job show on the job, so you know when it can go ahead.

See it on your own work

Bring a real job. We'll run it through FireFlow live.

A 20–30 minute walkthrough shaped around your company: your callouts, your contracts, your engineers. Then we'll talk about what it would look like for you.

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